►Mugs have been crafted from professional sublimation printers and inks.
►Your mug will never fade no matter how many times you wash it.
►Microwave and dishwasher safe.
►Printed on both sides.
►All Mugs were packed and shipped with care.
►Allow 3 to 5 days for production (plus ship time).
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at email@example.com with a detailed reason within 30 days after receiving the product to request a return.
Our customer service team will provide you with our return address. And all return shipping fees are at customers’ own expense. Our customer service will always provide the best service for our customers.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.
Returns & Exchanges
All items MUST be in a NEW condition with a name tag, we will accept returns within 14 days after delivered.
The item could be accepted to return if:
+ Wrong information with the product page.
+ Item defect
+ Any mistake from us
+ We do NOT accept returns for those items if the customer chooses the wrong size because the size chart has mentioned detail already.
GET A SOLUTION
Steps to contact us:
Please email us at firstname.lastname@example.org describing the issue in detail, including the return reason, along with your order number and SKU product number. for defective, incorrect, or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 MB.
Urban Time’s responsibility
+ If our company is responsible for the issue, we will allow a return to us for a refund and/or an exchange.
+ Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
+ If the customer has ordered an incorrect size we can reject to return. In some case we can also allow a return if the size chart for that item is NOT clear.
+ The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
NOTES ABOUT WARRANTY
Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, shoes, and clearance items, for the item with a size that has been provided detailed in Inches/Centimes or any discounted items provided did not make a mistake. If Urban Time made a mistake, we will always resolve the issue to your satisfaction.
All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame is as below:
+ Paypal account refunds: Up to 48 hours
+ Credit card refunds: Between 7-14 business days
Please feel free to email us at email@example.com anytime, is at your service!
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product.